Return & Warranty Policy
Return policy (exception-only)
Returns are only accepted if there is a clear reason and the issue is caused by us, such as shipping the wrong item or a product that is defective on arrival.
- Accepted cases: wrong item shipped, or DOA (defective on arrival).
- Condition: item must be unused and in original packaging.
- Request requirements: invoice + photos/videos of the issue.
Warranty policy
Warranty duration varies by product. Warranty support is typically repair-based, and the final resolution depends on assessment.
The exact warranty period is stated on the product page or invoice (where applicable).
We troubleshoot first. Repair or next steps depend on inspection results and manufacturer terms.
How to request a return/warranty review
- Send your invoice / order reference.
- Send clear photos/videos showing the issue.
- We confirm eligibility and next steps via WhatsApp.
Quick FAQ
Can I return an item if I changed my mind?
Generally no. Returns are exception-only and accepted only for clear cases caused by us (wrong item or defective on arrival).
What do I need to submit a request?
Invoice/order reference plus clear photos or a short video showing the issue.
Is the warranty replacement or repair?
Warranty handling is typically repair-based and depends on inspection results. The warranty duration varies by product.